.png)
The Wax Lab
Terms & Conditions
These terms and conditions form the basis on which you can visit us and our website and upon which we supply training services to you.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
Information about us and how to contact us
We are The Wax Lab Training Academy Limited, a company registered in England and Wales. Our company registration number is 16668366 and our registered office is Ground Floor Rear, 14 Blandford Square, Newcastle upon Tyne, NE1 4HZ.
You can contact us by by writing to us at hello@thewaxlab.co.uk and Ground Floor Rear, 14 Blandford Square, Newcastle upon Tyne, NE1 4HZ.
If we have to contact you we will do so by telephone call, text message or by writing to you at the email address you provided to us in your enquiry or when you signed up for a course.
When we use the words "writing" or "written" in these terms, this includes emails.
​
1. INTERPRETATION, VARIATION, LAW AND JURISDICTION
​
In these Terms and Conditions the following definitions apply:
1. “Company” refers to The Wax Lab Training Academy Limited (TWL).
2. “Salons” means any of TWL’s training salon locations as published on the Website from time to time.
3. “Course” refers to any of the specialist training courses provided by or on behalf of the Company at our Salons
4. “Student” refers to any person that books a course with the Company.
5. “Cancellation Window” is the time period during which attendance at a course can be cancelled without penalty.
6. “Terms” means the terms and conditions as stated on this page.
7. “Website” may refer to
References in these Terms and Conditions in the singular will include the plural and vice versa. References in the feminine gender will include the masculine gender and vice versa.
These Terms and Conditions are incorporated into the booking process and any student is subject to these Terms and Conditions as amended from time to time. By accessing and using this Website, and by booking a course, electronically or otherwise, you accept and agree to be bound by and comply with our Terms and Conditions. If you do not accept the Terms, you should not use the Website or book any courses.
The Company reserves the right to vary and revoke these Terms and Conditions from time to time when considered necessary or desirable for the regulation of the internal affairs of the Company and/or the conduct of student. Any such changes will be published on the Website and, until revoked, are binding on students. We suggest that you regularly read our Terms & Conditions to keep up with any changes that are made.
These Terms and Conditions will be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English courts in respect of any disputes between them but, before resorting to the courts, will act in good faith to resolve any such disputes by way of negotiation.
​
2. OWNERSHIP OF RIGHTS
All rights, including copyright, in this website are owned by or licensed to The Wax Lab Training Academy Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. ACCURACY OF CONTENT
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
​
4. DAMAGE TO YOUR COMPUTER
​
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
5. TERMS AND CONDITIONS OF SALE
​​
Acceptance of a person as a student is at the discretion of the Company.
The minimum age for attending the course is 16 years of age.
The Company reserves the right to refuse entry or expel students from our Salons should their conduct be deemed unfit or should they be deemed to be in breach of the Terms. In such instances, the Company will not refund the student.
5.1 Price and payment
All courses must be paid for in advance, at the time of booking. We only accept bank transfer payments, we do not accept cash.
The prices payable for out training courses are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
We take all reasonable care to ensure that the price advised to you is correct. However it is always possible that, despite our best efforts, some prices advertised on our Website or promotional material may be incorrect and at the time of booking our latest standard pricing will be charged.
5.2. Refund and cancellation policy
All course fees are none refundable but changeable outside of the cancellation window.
The course Cancellation Windows are as follows:
We operate a 72 hour policy and therefore need at least 72 hours notice from a student for any reschedule or cancellation. Any course attendance rescheduled or cancelled with less than 72 hours notice will lose their prepayment. To reschedule/book again then the course will need to be paid for again in full.
Cancellations must be made, by phone or via email to the hello@thewaxlab.co.uk email address only. The Company does not accept any other form of cancellation, including those made on social media or by text message.
If courses are cancelled by the student with 72 hours’ notice or more then they will be given the option to book on to an alternative course date.
The Company cannot be held responsible for a particular course, trainer, or piece of equipment becoming unavailable. If a trainer becomes unavailable we will ensure – where practically possible – that they are replaced by another trainer. Where this is not possible, or where a course is cancelled due to unforeseen circumstances, we will arrange a replacement course date as soon as is possible. The Company will not be liable for any other incurred costs or damages to the student as the result of a course cancellation.
​
5.3 Our rights to make changes
The Company reserves the right to make alterations to its courses, trainer availability and/or equipment, as well as those ancillary facilities provided to students, without notice in its absolute discretion and will not be liable for any loss occasioned by such alterations, insofar as such loss is by law capable of exclusion.
We may change our courses and/or services to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the course and/or services.
In addition, we may make changes to these terms, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
5.4 Course Expectations and Contra-indications
​
It is expected that the student comes prepared to model for an intimate wax,I.e. be waxed themselves as part of the practical component of the course and therefore needs to have at least three weeks hair growth from shaving or four weeks growth from waxing in the intimate area in order to facilitate the most optimum learning experience for all students. If the student is not willing to model then they must arrange to bring a model with them for the practical part of the course. The company will not be able to provide models.
The Company advises students not to book in for a course without first seeking medical advice if they have any concerns at all about the suitability of their skin or any other physical condition for the modeling component of the course. Any model brought by the student must also adhere to this clause.
When booking the course, the student agrees they understand that all beauty treatments carry a risk of adverse reaction. In the absence of any negligence or other breach of duty by TWL, the student agrees at the point of booking that the undertaking of modeling is entirely at their own risk.
Both students and models will be asked to fill out a Consultation Form prior to the practical part of the course so the Company is better informed of the suitability for a waxing treatment. In doing so, the student/model will be confirming that the information they supply to the Company will be true to the best of their knowledge, information and belief.
​
5.5 Our rights to end the contract
We may end the contract for delivery of our service at any time by writing to you if:
You do not make payment in advance of the course OR we are unable to collect payment from you when it is due.
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.
6. IF THERE IS A PROBLEM WITH OUR SERVICES
If you have any questions or complaints about our services, please contact us. You can write to us at hello@thewaxlab.co.uk
In the unlikely event there is any issue with the services received, if remedying the issue is impossible or cannot be done within a reasonable time or without significant inconvenience to you we will refund the price you have paid for the services.
7. PERSONAL BELONGINGS AND SAFETY
​
Personal belongings brought to the Salons are brought at the student’s own risk. The safety and security of possessions and personal belongings are not the responsibility of the Company. We do not accept liability for loss or damage of personal possessions except in so far as such loss or damage is by law incapable of exclusion.
Where loss or damage to personal belongings and/or their contents brought into the Company’s Salons is caused by the negligence of the Company or its employees, agents or sub-contractors, the Company’s liability for this and generally under these Terms and Conditions shall be limited to £150 for any one incident. Clients hereby agree and acknowledge that the rates charged by TWL reflect that the Company has limited its liability in line with this clause and therefore it is fair and reasonable that the Company’s liability to be limited in this way.
In the event of a fire, students are asked to make their way to the nearest available exit.
Smoking is not allowed in any Salon.
​
8. GENERAL
Our courses are not currently accredited therefore we recommend you check with your insurance provider to ensure you have professional indemnity to cover offering intimate waxing treatments.
Students are required to give written notice to the Company of any change of address, email or contact telephone number. Failing such notice, all communications will be assumed to have been received by the student.
The Company may communicate with a student by email. By providing an email address to TWL a student consents to receiving email communications from the Company, including notices pursuant to these Terms and Conditions. The student also accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a student by email.
The Company reserves the right to refuse admission to its Salons.
Any marketing, educational or other materials of this nature whatsoever produced by TWL in conjunction with its training courses and which are made available to students will at all times remain the property of TWL and subject to the Company’s copyright and all associated intellectual property rights.
If TWLchooses to waive any breach of these Terms and Conditions it will not stop the Company from enforcing these Terms and Conditions strictly at a later date.
Clients agree not to engage in negative comments, libel or slander regarding the Company including but not limited to publishing, or causing to be published, complaints or derogatory comments about TWL in any format including, but not limited to, print, newspaper, television, radio, social media or on internet complaint sites, blogs or other public internet forums.
If in any particular case any provision of these Terms and Conditions shall be held to be invalid or as not applying, the other provisions of these Terms and Conditions shall continue in full force and effect and the Company shall be entitled to amend the relevant provision to the extent required to make it valid and enforceable.
​
9. HOW MAY WE USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our privacy policy which is available on our website.
We will only give your personal information to third parties where the law either requires or allows us to do so.
10. OTHER IMPORTANT TERMS
We may transfer our rights and obligations under these terms to another organisation.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the product(s) in the English courts.
11. THIRD PARTY RIGHTS
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.